FAQ

Bigroller Casino is a dual-currency social casino that runs on a sweepstakes model. You play using GC and SC rather than depositing and betting real money. GC is typically used for social gameplay. SC is the sweepstakes-style currency used for eligible SC gameplay and certain promotions. Bigroller states that no purchase is necessary to enter sweepstakes and that sweepstakes are void where prohibited by law. Bigroller.com does not offer real money gaming. Participation also depends on meeting age and location requirements (18+ and physically located in an eligible jurisdiction).

Account creation starts with registering a new profile on Bigroller. After registration, you’ll be able to access key areas of the site like Profile and Transaction to manage your details and review activity. New registrations are also tied to Bigroller’s new account welcome reward (details below), so make sure you’re signing up with the correct information the first time. Platforms like this usually treat duplicate accounts as a violation, and Bigroller’s promotion rules explicitly mention that rewards may be withheld or reversed in cases of duplicate accounts, fraud, or bonus abuse. If you run into issues during setup, take note of any error message and contact support at support@bigrollercasino.com.

Bigroller uses two currencies: Gold Coins (GC) - used for social-style play. Sweeps Coins (SC) - used for sweepstakes-style play and tied to certain promotions, VIP XP earning, and Coins Back calculations. A key detail in Bigroller’s promos is that several systems are explicitly SC-based. For example, VIP XP is earned through eligible SC wagers, and Daily Coins Back is issued as SC reward balance (not GC). That matters because playing only with GC may not move the needle on VIP progression or SC-based promo benefits.

The on-site welcome offer described in Bigroller’s promo text is: 1 SC + 10,000 GC for new account registration. The wording is simple - “Welcome aboard! Create a new account and receive 1 SC + 10k GC as your welcome bonus.” If you don’t see it show up after registering, check your Profile and Transaction areas first to confirm your account status and balances. Note that promotions across the site include anti-abuse terms. If the system flags duplicate accounts, chargebacks, or prohibited activity, the platform may cancel or reverse rewards.

Bigroller’s promos (including the new account registration bonus) are presented as account-based offers rather than code-based offers. In other words, the welcome reward is tied to creating a new account, not entering a coupon. Promotions can change, and some platforms occasionally test code prompts, but no bonus-code requirement is stated for the welcome reward described on Bigroller. If a code field appears during a special promo, it’s smart to screenshot the offer terms and confirm what the code applies to before you play. For current offers, check the Promotions section in the main menu.

The First Purchase promotion is an extra reward tied to your first qualifying purchase (available to eligible new players only). The rewards include Bonus SC, GC, and XP, depending on the package you buy. Examples of listed packages include: $4.99 - Bonus SC 1.01 SC, total 6 SC, 5,000 GC, 50 XP; $9.99 - Bonus SC 2.01 SC, total 12 SC, 15,000 GC, 100 XP; $19.99 - Bonus SC 5.01 SC, total 25 SC, 50,000 GC, 200 XP. Bigroller notes that XP is for VIP progression only and has no cash value. The rules also say the offer applies once per player and may not combine with other first purchase, welcome, deposit, or bonus offers unless explicitly stated.

Bigroller is a sweepstakes social casino, so purchases are typically framed as buying coin packages, not making a traditional gambling “deposit.” For payment methods, Bigroller lists Bank Transfer, Visa, and MasterCard, and the site currency is US dollars. On the other side of the process, prize redemptions (often called redemptions rather than withdrawals on sweepstakes platforms) depend on eligibility, verification, and promo conditions. Bigroller’s promo terms repeatedly mention that rewards may be subject to redemption, withdrawal, verification, and compliance requirements, which is a hint that some form of account verification may be needed before cash-out. If you’re trying to track a purchase or redemption-related issue, the Transaction page is the first place to check.

A wagering requirement is a playthrough rule that says you must wager a certain amount before you can cash out promotional rewards. On Bigroller, the clearest stated wagering rule is tied to the New Player 30-Day Check-In: check-in rewards are subject to a 3x wagering requirement before withdrawal. So, if you claim a check-in reward in SC, you generally need to place eligible wagers totaling three times that reward amount before attempting to withdraw. Bigroller also defines what doesn’t count as a “valid bet” for these rewards: canceled, void, refunded, tied, or suspicious wagers are excluded. If your playthrough doesn’t seem to move, double-check that you’re wagering in eligible SC gameplay and that the bets aren’t being voided.

The New Player 30-Day Check-In is a structured reward track for new players. Each day has a condition (sometimes a purchase requirement, sometimes a valid bet requirement, and sometimes neither) and a stated SC reward amount. A few examples from the schedule: Day 1 reward: SC 0.10 (no purchase or valid bet required); Day 7 reward: SC 1 (purchase requirement SC 50); Day 14 reward: SC 5 (valid bet requirement SC 200); Day 30 reward: SC 6 (no purchase or valid bet required). Important rules to know: One check-in reward per day, for eligible new players. Rewards must be claimed during the promo period and can’t be transferred. A 3x wagering requirement applies before withdrawal.

Bigroller’s VIP Rewards Club is based on earning XP and leveling up VIP status. XP is earned two main ways: Eligible SC wagers: for every SC 1 in eligible SC wagers, you earn 1 XP. Daily login: 5 XP per day. XP is for VIP progression only and has no cash value. Level-up rewards are one-time claims per account when you hit the required XP. For instance, VIP1 requires 1,000 XP and awards SC 3, while VIP8 requires 5,000,000 XP and awards SC 2,000. Monthly VIP rewards also exist, but they’re conditional. Depending on your VIP level, you may need to meet a monthly purchase requirement and a monthly eligible wager requirement to receive the monthly SC reward.

Daily Coins Back is a VIP benefit that returns a percentage of eligible SC wagering as an SC reward balance. Bigroller is explicit on two points: it’s issued as SC (not GC), and only eligible SC wagers count. Coins Back rates vary by VIP level and game category. For example, VIP1 lists 0.25% for Slots and Fishing, while VIP8 lists 0.50% for Slots and Fishing. Table Games, Live Casino, and Sportsbook categories are also listed in the rate table, although the main site menu highlights Hot Games, Slots, and Fish. There are wager limits, too. VIP1 has an eligible wager range of SC 10 minimum up to SC 100,000 maximum, while higher VIP levels can have higher maximums.

Bigroller organizes gameplay under categories like Hot Games, Slots, and Fish, which is a useful clue about what the library leans toward. The provider list is also broad, covering studios such as Big Time Gaming, Playson, PG Soft (Pocket Games), Booming Games, Peter & Sons, Novomatic, and Microgaming (Apricot), along with several others. For mobile access, the main menu includes a Download option, which suggests there may be a dedicated app or installable version depending on your device. If you prefer staying in a browser, try loading a few games first and confirm performance before committing to longer sessions. If a game won’t load, start by switching networks, refreshing the page, and checking whether you’re signed in. If the issue persists, email support@bigrollercasino.com with the game name and a quick description of what you’re seeing.